Last updated: 15 May 2026

This Privacy Policy explains how Alero Technology Ltd (“Alero”, “we”, “us”, or “our”) collects, uses, and protects personal data when you use our website and services.

1. Who we are

Alero Technology Ltd is the provider of the Alero service. If you have any privacy-related questions, you can contact us through the contact details provided on our website.

2. Information we collect

We may collect and process the following information:

• Contact information such as name, email address, and business details
• Account and login information
• Store-related data required to provide the Alero service
• Technical information such as IP address, browser type, and usage data
• Communications you send to us

3. How we use your information

We use personal data to:

• Provide, operate, and improve the Alero service
• Set up and manage customer accounts
• Send important service-related communications
• Monitor performance, security, and reliability
• Comply with legal and regulatory obligations

4. Legal basis for processing

We process personal data where necessary for:

• The performance of a contract with you
• Our legitimate interests in operating and improving our services
• Compliance with legal obligations
• Your consent, where this is required

5. Sharing of data

We may share information with trusted service providers and partners where needed to operate the service, including hosting, analytics, communications, and payment providers. We may also share information where required by law.

6. Data retention

We retain personal data only for as long as reasonably necessary for the purposes set out in this policy, including to meet legal, regulatory, tax, accounting, or reporting requirements.

7. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.

8. Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data, and to request portability of your data.

9. Cookies and analytics

We may use cookies or similar technologies to improve website performance, understand usage, and enhance the user experience.

10. Third-party services

Our website or service may link to or integrate with third-party services. We are not responsible for the privacy practices of those third parties.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

12. Contact

If you have questions about this Privacy Policy, please contact Alero Technology Ltd through the contact details provided on our website.